ChartLogic
Background
ChartLogic is a cloud-based EHR platform designed to make data tracking as efficient as possible for medical practices. The software was created to be used by a variety of different roles in a practice making it viable as a full end-to-end medical solution.
Role
Product Designer
Notable Responsibilities
Product design, user research, UX and UI design, icon illustration
When
December 2017 — October 2019
Problem
Unfortunately for those working in the medical field, well-designed medical software has long been hard to come by. That’s why being tasked with entirely redesigning a medical company’s program is not something to be taken lightly. The old program was still being used by quite a few medical practices around the world. This meant that any adjustments we made on the new platform would have to be intuitive enough for users that were accustomed to the old platform to be confident in making the switch.
My role was to lead the design on the new program which was a tall task considering I was the first designer at the company, while the software had been being used for over thirty years. This added to the challenge greatly because the development team was accustomed to moving forward fully without design opinion. At first I found this difficult, but in the end, I appreciated the opportunity to create stronger arguments for why user-focused design is so valuable.
Solution
To start the process of developing a new iteration of the software, we started by testing current users to see parts of the flow that they liked and parts they considered stressful. This allowed us to fully evaluate the current state of the platform. The majority of the complex screens were text-based forms so there could be any number of places users could get stuck.
With every screen we designed and every entry form we structured, we went in with the mindset of “Is this the best, most efficient way for me to consistently do this task?” The product team met with the product owners twice a week to show updated workflows allowing for the designers to have almost immediate feedback from the perspective of the user. The project is still being worked on but the interface, as it’s been laid out so far, is a stark improvement on the old program and a vision of a promising future for medical software design.
